For the 28 international forex brokers included in our customer service assessment, we conducted institutional-grade phone testing with the help of UK-based customer experience research group Customerwise. Over the course of six weeks, 229 phone tests were conducted across the UK (Note: brokers who do not offer any UK-based phone support were excluded from testing).
Company Policies and History: As part of every investors due diligence process, steps to help ensure account security should include verifying a firm’s regulatory licenses and its legal obligations in safeguarding clients’ money. It is also important to review the customer agreements, read up on the company's history, and verify that its primary offices are located in a well-respected country, if not your own.
LCG provides access to a broad selection of CFDs and spread betting instruments across several different asset classes including forex, indexes, cryptocurrencies, commodities, bonds, and individual stocks. They offer competitively low spreads and no commissions. LCG also provides account holders with the benefit of negative balance protection (so traders will never lose more than the amount they have on deposit).
From among the 28 forex brokers we tested this year, it was clear that the best forex platforms continued to innovate and pack a slew of features and tools into a simplified user experience, while keeping the technology up to date with the latest supported standards. All in all, these platforms provide customers a rich and pleasurable experience in all critical areas of forex trading.
While the all-in cost to trade can be critical for many traders, it is essential to look at the whole picture in terms of how a broker’s overall offering could best suit your needs. Questions to ask include: What are average spreads for the account types offered? How will differences in margin requirements or execution type offered affect my forex trading volumes and related trading costs? These are just some of the questions that can help traders consider key differences between offerings.
Regulation and Trust: Not all regulatory jurisdictions and licenses are created equal for international forex and CFD Brokers. Investors should know which country their broker is based in and which country’s laws apply to their account, and the regulatory status of that broker. To avoid forex fraud, it is critical to use a well-known and well-regulated broker. See: How to Avoid Forex Trading Scams How can I trade forex on my own?
Available to US residents only, second up on the podium is TD Ameritrade for its highly innovative and rich thinkorswim desktop platform. thinkorswim features thinkScripts for algorithmic trading, as well as the ability to create push notifications and alerts on indicators, and even the capability of building custom ones from scratch. thinkorswim offers over 400 indicators – more than any other broker we have reviewed. The addition of a candlestick pattern editor and numerous research and social-network sharing features, along with extremely powerful charting, helped TD Ameritrade advance in this category. Which forex pairs move the most?