In the early 2000s, a fine line used to exist: brokers were most often concentrated on offering just one asset, for example forex, to their customers. However, today trading platforms are no longer just for trading forex, stocks, or futures; instead, multi-asset offerings are now industry standards among all the largest online brokers. That said, the range of products and markets you can trade still varies considerably across firms.
For the 28 international forex brokers included in our customer service assessment, we conducted institutional-grade phone testing with the help of UK-based customer experience research group Customerwise. Over the course of six weeks, 229 phone tests were conducted across the UK (Note: brokers who do not offer any UK-based phone support were excluded from testing). How much do forex traders make?
Forex.com has been busy at work in the past few years upgrading and revamping its trading platforms and related systems. As a result, the company’s technology, both for Forex.com and City Index, are one of its primary strengths. Additionally, GAIN Capital employs a global team of market analysts that provide clients with useful and constantly updated market insights. Besides the usual forex and CFD markets (outside of the U.S.), Forex.com also offers bitcoin for trading. Do Forex traders make money?
While the all-in cost to trade can be critical for many traders, it is essential to look at the whole picture in terms of how a broker’s overall offering could best suit your needs. Questions to ask include: What are average spreads for the account types offered? How will differences in margin requirements or execution type offered affect my forex trading volumes and related trading costs? These are just some of the questions that can help traders consider key differences between offerings.
Beyond news headlines and an economic calendar, leading forex brokers usually integrate in-house research for fundamental news and technical analysis, then couple it with outsourced research content. Firms that take it a step further may even create their own TV channel, for example, to stream video updates instead of providing basic daily or weekly video updates. Is forex trading really profitable?